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So i had not initially noticed that Access Point 3 was closed. I saw that backcountry bookings were open. So i booked my route starting at Access Point 3 on line. I called today as it is still closed. First they tell me yes, it is still closed but we cannot give you a refund for the cancellation fee. So i asked if i am allowed to go then? they said not it is closed. So your system allows for the booking to happen at a closed access but your system does not allow you to give me the fee back? That is correct.
I am then told i can email back when the cancelation occurs for a refund. I respond to the email and of course it is undeliverable. I call back. I ask for the email where i can ask for refund. They direct me to the form, which I have to print and mail in. This is such a poor experience. almost feels like a scam.
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Until access point offices are open, the booking fee of $9+ will always be charged.
Why book when Algonquin Park page says Access #3 is not open. I have learned over the.years that Ontario Parks personnel don't know Algonquin Park.
I always book online and have never had any problem.
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Replied to your other post, no, I could not find anything on the Park's website saying that any backcountry accesses are still closed as of this date.
So I would definitely be surprised that you can't reserve for an access point if it's not "open".
Surprised that there isn't a definite, clearly stated update on the Park's site.
I would contact the Park itself, not the reservation service to get this cleared up.
Barbara
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Yeah I just noticed no mention of road closures, etc. on Algonquin Park home page. I had different info from outfitters I know in that area and was told Access #3 was still closed.
Also, for refunds, it is for me always by a cheque. The booking fee is a nuisance but hopefully it goes to a good cause like FOAP, etc.
Last edited by boknows (4/23/2024 1:50 pm)
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Did you ask to change your access point? I imagine that would be the easiest course of action if you still want to continue with your trip plans. ONparks is brutal sometimes, I feel your pain.
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Hey Bo,
When I heard it was open I went online to book. I did not hear that certain access points were still closed. So I booked on April 12 when they ice out officially called.
That said, I can understand d that the booking system is not integrated. But when they confirmed that it is still currently closed I do not understand why they cannot do the refund.
Then I am told I can email, which you cannot. It is only 8 bucks or so but just silly. I cannot go but I cannot get a refund. A little silly.
As for open or closed, the last bulletin of April 12 seems to still be standing. They have not made updates since then stati g they opened. So I would double check before you go just in case.
Last edited by AlgonquinAP (4/23/2024 6:16 pm)
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I am a little late to the party here, but when I booked my trip I first checked the park advisories to ensure my access point was open. No info there about closures at all, had to hunt around for that info. I was a bit surprised by that.
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Stay an extra day, problem solved. I'm a problem solver 
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it is a bit odd that the advisory of April 12th is up there and not update about opening since then. I even called the Kearny office and left a message. Never got a call back. i "assume" it is open by now.
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call your m.p.p. office and complain ,, lay it on thick
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